Refund policy

1. Returns

Due to the nature of food products and to comply with food safety and hygiene regulations, all sales are final. We do not accept returns or offer refunds for any items unless the product is defective.

2. Defective Products

If you believe you have received a defective product, please contact us within 48 hours of delivery. To be considered for a refund or replacement, you must provide:

Proof of defect: This may include photographs and a detailed description of the issue.

Order details: Your order number and relevant purchase information.

Once we receive your report, our customer service team will review the issue and, if approved, arrange for a refund or a replacement at our discretion.

3. Refund Process

If your claim is approved:

Refunds will be issued to the original method of payment.

Please allow up to 5-7 business days for the refund to be processed and appear on your account.

4. Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or provide refunds for:

Products that have been opened or tampered with.

Products that are not defective.

5. How to Contact Us

For defective product claims or any queries regarding our returns and refunds policy, please contact our customer service team:

Email: support@littledessertshop.store

Phone: 0330 995 0100

Please include your order number and a detailed description of the issue to help us resolve your concern as quickly as possible.

6. Policy Amendments

We reserve the right to modify or update this Returns & Refunds Policy at any time without prior notice. Any changes will be posted on this page, and by continuing to use our services, you agree to be bound by the latest version of the policy.

By purchasing from our store, you acknowledge that you have read and agree to this policy. If you have any questions, please do not hesitate to contact us.